Hi there,
A very technical IT colleague has difficulties in cutting away with jargon when speaking with non-tecnical people. The colleague has been set a specific objective: to coach several non technical colleagues (mainly individually) in a checklist of advanced IT skills. The colleague won't be involved in the design but purely the delivery of the training so I'm not looking for a train the trainer course.
Any thoughts appreciated!
Thanks
Tom Harlow
3 Responses
Yellow Card
You can give the delegate(s) a yellow ‘Jargon’ card and ask them to flag it up to the trainer every time they use jargon.
Jargon Buster
Suggest the colleague creates a jargon buster with simple explanations for the various terms he will be using. That way colleagues will have a reference to look back on even after they’ve received their training.
Train the Trainer…
But, surely any Train the Trainer course also covers how to put the point across, how to interpret body language for understanding (or not) and how to break a point down so that it is manageable and easily followed and understood…..