I am looking to develop a one day workshop on Dealing with Agrssive Customers. It is particularly focused on the transport industry and dealing with agressive passengers. Any ideas, reference materials or reading on this would be appreciated.
Thanks
Trevor Croucher
One Response
Kusstomers
Hi Trevor,
You don’t say who you work with in the transport industry, but I may be able to offer some specific help from one of our programmes ‘Kusstomers!’ that have run within some transport organisations and in other customer service organisations.
If you’d like to e-mail me with any specifics that you are looking for I’d be happy to help.
Very best regards,
Megan