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Dealing with anger

Learn effective strategies for managing anger and navigating interactions with difficult people. Discover recommended training materials and books to help you develop healthier emotional responses and communication skills.
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I am looking for effective training/training materials or good books on the subject of dealing with anger and difficult people.
rachael cross

I am looking for effective training/training materials or good books on the subject of dealing with anger and difficult people.
rachael cross

2 Responses

  1. Customers or delegates?
    When you say dealing with angry people – do you mean customers (either on the phone or face to face) or difficult delegates in a training session?
    If it is the latter, I would recommend ‘Troubleshooting for Trainers’ by Lucy Seifert and Mary Stacey.
    If it is the former, I can provide you with a checklist for dealing with angry customers.

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