I work for a registered charity that deals with people experiencing financial difficulty. A large part of what we do is giving advice over the phone.
A number of callers that we speak to are experiencing emotions such as loss, bereavement, they may feel suicidal, be angry and aggressive, and some may be crying inconsolably.
I have some information from the Samaritans but would welcome any further help with this.
Many thanks,
emily marosi
One Response
General call cente material
I have some general call centre training material which may hepl. If you let me have your email address I will send it to you.
Annah