No Image Available

Seb Anthony

Read more from Seb Anthony

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

Dealing with challenging calls

default-16x9

I work for a registered charity that deals with people experiencing financial difficulty. A large part of what we do is giving advice over the phone.

A number of callers that we speak to are experiencing emotions such as loss, bereavement, they may feel suicidal, be angry and aggressive, and some may be crying inconsolably.

I have some information from the Samaritans but would welcome any further help with this.

Many thanks,


emily marosi

One Response

  1. General call cente material
    I have some general call centre training material which may hepl. If you let me have your email address I will send it to you.

    Annah

Newsletter

Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.

 

Thank you!