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Seb Anthony

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Dealing with challenging calls


I work for a registered charity that deals with people experiencing financial difficulty. A large part of what we do is giving advice over the phone.

A number of callers that we speak to are experiencing emotions such as loss, bereavement, they may feel suicidal, be angry and aggressive, and some may be crying inconsolably.

I have some information from the Samaritans but would welcome any further help with this.

Many thanks,

emily marosi

One Response

  1. General call cente material
    I have some general call centre training material which may hepl. If you let me have your email address I will send it to you.



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