5 Responses

1. See previous discussion
   https://www.trainingzone.co.uk/cgi-bin/item.cgi?id=179983&d=728&h=608&f=626&dateformat=%25e-%25h-%25y

2. Books on managing difficult situations
   Catherine
   You can cite a web site like this one (or see http://goliath.ecnext.com/coms2/summary_0199-5744008_ITM) in your assignment but you are right to get a book reference too in order to back up ideas of good practice. I am surprised your CTP provider has not provided such a resource (if they haven’t then do talk with your tutor and/or let the CIPD know).
   Anyway, you might try:
   ARNOLD, J. et al (2004) Work psychology :understanding human behaviour in the workplace (FT Prentice Hall)
   HBSP (2004) Results Drive: Dealing with Difficult People at Work
   (Harvard Business School Press)
   HARDINGHAM, A. (1998) Psychology for Trainers (CIPD) – now out of print but still available from libraries and good book sources like Amazon.
   Best of luck
   Graham

3. Thank you
   Thank you Graham for you feedback and helpful web site and useful reading materials.

4. Online resources
   Dear Catherine,
   Some online resources whichinclude tips and hintsare found under the trainers and educators section at jedlet.com.
   Some titles of particular interest might be:
   Tips for Training Adults
   Motivating Adultlearners
   EnterTrain
   Accountability in Training
   Dealingwith Difficult Employees
   Hope this helps!
   Nicole

5. Thank you Nicole
   Thank you Nicole, this looks like a great web site.