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Debt Collection Training – Former LA Staff


We are looking at strengthening our collection techniques for former tenants who have left owing money.

I am seeking recommendations for training organisations who will be able to deliver 'on site' training to about 50 staff.

Any suggestions of the best way to deliver this, organisations used and / or sources of information would be gratefully received!

Ian Stone ([email protected])
Ian Stone

4 Responses

  1. Debt collection
    Before I set up my own training company,I served as a City and County Councillor for 20 years. Debt collection in terms of housing arrears by former tenants is a huge write off in las.Why not get in touch with the Local Government Association and the Audit Commission. The latter group together housing providers inwhat they term “families” for purposes of performance indicators. You may find they have case studies AND examples of best practice and worse practice for the families.The Audit Commission often make recommendations for action in the case of the latter.Draw on this.

    [email protected]

  2. Professional Institute
    Contact the Institute of of Credit Management, the professional body for Credit Management in the UK.

    They run a number of excellent courses in this field and have access to a wide range of resources and trainers. They also run public and in-house training sessions to a very high standard.

    Their website, will have further details.

    You can contact Lesley Haigh, Head of Training , on 01780 722900. Please mention my name if calling.

  3. Debt Collection Training
    As well as contacting the Institute of Credit Management, contact CS&A Training. They are one of the largest providers of courses to the public sector in the UK & include courses specifically on debt recovery.

    Contact details are:
    Watson House, Maidstone, ME16 0SS 01622 791968-Chris Stewart

  4. I guess you need an HR expert

    I guess you need an HR expert and legal adviser for this recruiting process of your debt collection staff. I often remember that debt collectors are kinda annoying. But I learn enough that they are just doing their part and duty as a collector. So that was clear enough for me. No hurt feelings at all. The best thing to do is just to repay all your debts, so you do not have to be concerned about it. You can always get installment payday loans to help pay the debts off, and you can repay it over time. You will not have to worry about getting scammed anymore or about having bad credit. Read more here..



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