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Diagnostic to identify passive/assertive/agressive behaviour?

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If you have an alternative method of an individual self discovering this I would be interested to see it. I am in the position of dealing with delegates who after being with the company for 8mths+ have moved from being passive with customers through assertive to being aggressive after being hardened with a little extra experience. I need to get them to appreciate this shift and become more assertive.

In anticipation.....
Mark Outhwaite

3 Responses

  1. From aggressive to assertive
    The EQi will measure assertiveness, agression, etc.
    It covers self esteem/confidence, relationships, and 14 other traits.
    Often you will find that high assertiveness coupled with low self-esteem equals agression.

    This is borne out in one client site we are working in.

    If you’d like more info do please contact me.
    maria

  2. Assertiveness
    You may find Assertiveness at Work by Ken & Kate Back to be a useful reference – it’s a very practical book, filled with examples.

    This sort of pattern is, incidentally, quite common with sales and customer services staff. If you would like to discuss any specific issues then please feel free to drop me an email to [email protected]

    Anna Britnor Guest
    http://www.coachingnetwork.org.uk

  3. Contact
    I have a contact for you, e-mail me.

    Gareth Edwards
    The Research Centre for Leadership Studies
    The Leadership Trust Foundation

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