I need to make our local authority staff more aware of what E-Government is and how it will affect their role within the local authority. Also to give them an awareness of 'how the citizens' will see our services online. Has anyone had to undertake this type of training or awareness? If so how was it best achieved? Any pointers gratefully received. This training will form part of an Internet/Internal Services Awareness course with practical use of a computer. Many of the staff involved are undertaking ECDL as part of their CPD and will not be new to using PCs, whilst others this will be the first time using a PC.
Sally Penn
4 Responses
Training tools used for this
Dear Sally,
I am interested in finding out what tools you will be using for the training you are providing.
We have supplied CourseGenie
to many LEAs and Adult & Community learning establishments, also to several County Councils. This allows easy construction of bite size courses to be created directly from Microsoft Word and deployed as Web based material, either stand-alone or on intranet. The great beauty of it is, all of the navigation and table of contents is created automatically. a good link to look at is :
http://teachers.cardiffschools.net/cg/page_1.htm – built with CourseGenie.
For information purposes I thought it may be useful.
regards,
Michael J. Bailey. Connected Learning Ltd.
A task to get them thinking
A nice little task for your staff would be to get them to log on to other local authorities web sites and search for a particular service or information query, eg ‘sports clubs in that area’. This would let them compare how user friendly the sites are and whether they can actually find what they are looking for. They might then gain some understanding of what e-government is about!
PS I’m an IT Trainer working for a County Council so I know what is required from local authority web sites….
E-Government Awareness for Local Authority Staff
I would like to thank all those who have commented and sent ideas to me. All much appreciated. I am working with the Internet, E-Government and Customer Teams to ensure that our staff have an understanding of the services being offered on-line. Yes, we do look at other local authority sites, just to see how our site compares, I think it is doing well. At present have not decided to go with total on-line learning, but have tasked others involved to have a look at the options available – for now will go with a mix of practical use (this allows some fun elements to be included) and also include information that is available on our Intranet.
Speak to the I&DeA
Hi Sally – we ( http://www.academyinternet.com ) are developing a series of e-learning programmes for the I&DeA (ie specifically for Local Authorities) on subjects including eGovernment. The INduction programme will be released late summer. THis content is free to members of the Learningpool system. Feel free to email me on [email protected] or call on 01273 733433 if you would like specific detail.