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Seb Anthony

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E-mail etiquette guidelines


I have been asked to put together a simple, easy to digest e-mail etiquette guide for my business. It needs to include the usual tips e.g. not writing in red or upper case. Can anybody advise where I can source some tips? Either a web site or recommended reading would be great. Thanking you in advance!
Zoe Horwood

7 Responses

  1. I can send you some stuff
    My company used to run an e-learning course on the subject, and it was popular back round the turn of the century — does that make it sound old or waht ? ūüôā

    The course is still sitting on our servers, but it is no longer available as a product. However, I would be happy to send you the Acrobat pdf files of the content that learners used to download as a take-home.

    Just contact me directly with your e-mail address, and I’ll push them your way.

    Godfrey Parkin
    [email protected]

  2. Email etiquette checklist
    I have just produced a checklist for trainers/ teachers responding to distance online learners via email: if you would like a copy, please feel free to email me within the next couple of days at [email protected]

  3. E-mail Etiquette
    There are a couple that are simple:-

    1) Don’t use all capitals – it is regarded as shouting.

    2) Just e-mail relevant people and not everyone (I know this is a tricky decision, but it holds back on overkill).

    3) I’d like people always to acknowledge what I send, but that doesn’t happen, and I do believe there is a black hole somewhere these all fall into! Or I’m getting paranoid!

    Hope this helps


    Martin Haworth

    Coaching Businesses to Success

  4. E-mail Netiquette
    The Guardian newspaper produced a list of ideas which we have used and updated as situations arose. We also have a page of examples provided to us by a local organisation of ‘Is what they said, what they really meant?’ It drives home the point that what you wrote may make perfect sense to you however your email recipients may interpret it differently. If you think you can use either of these Zoe, please get in touch.
    [email protected]

  5. Smilies
    I notice that some of the websites mentioned by Ian warn about overuse of smilies, because not everyone knows what many of them mean. It might also be worthwhile considering that some people just don’t like them at all. They make me want to reach for the delete button! After all, written English has, for hundreds of years, managed to express every kind of emotion, including humour and irony, by using words and appropriate punctuation.


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