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Seb Anthony

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Effective communication between Head Office Departments


I am running a session for a group of Managers of Head Office departments: IT, Finance, HR etc etc and I want to emphasise the importance of effective ongoing communications. I am NOT looking at introducing new communications processes ( they have enough of them!!), but more getting them to use the ones they have. If anyone can suggest any short activities that would help to reinforce this I would be very grateful.

Many thanks
Nick Chinery

One Response

  1. Communication
    Hi Nick,

    I use rich pictures when dealing with difficult or complex communication issues. This is sometime called soft systems analysis and was initially developed by Professor Richard Whip of Bristol university who sadly died last year. I worked with him when learning this technique and have used it ever since.

    In one assignment I got each department in a pension administration unit to draw pictures of how they felt their relationship was with another department. They did three pictures – current time, the future and then how they got from one to the other – all in pictures.

    The team then annotated the pictures with key feedback statements.

    As this was in early February I suggested that the each sent their picture to the other team they were focusing on.

    As well as really enjoying the sessions every team gave very direct and therefore insightful feedback to the other teams.

    It was a great success. I have used this approach with sales performance, change programmes and staff opinion survey feedback sessions all to great effect.

    Good luck.

    Nick Hindley


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