“I know that you understand what you think I said, but I am not sure you realize that what you heard is not what I meant”

RICHARD NIXON

According to the Radicati Group an estimated 183 billion emails are sent every day. That’s around 2 million emails every second sent by 1.2 billion email Users! Moreover, there are an estimated 516 million business email boxes worldwide. That’s a lot of potential for mis-communication.

Communication experts say that email is good for information and confirmation. However it’s not good for emotion or persuasion. It is very difficult to convey enthusiasm, empathy or sincerity via email. One doesn’t get a sense of the way the words are conveyed, and therefore the message can be misinterpreted.

Find over 25 tips on email etiquette at our blog. Email us fro a copy.

Bryan Edwards is Managing Director of ABC Training Solutions Ltd (www.abctrainingsolutions.biz) which delivers training throughout the U.K. and markets a range of fully-designed, ready to deliver workshops, self study packs and other training exercises for the busy trainer. He can be contacted on 07747 602215 or [email protected]