Does anyone have any guidelines for appropriate email use to include in an Outlook training session. We have an email policy which covers most of the don'ts but I would also like to highlight were email use would be the most appropriate form of communication.
Melanie Proud
3 Responses
Book Recommendations
Here are three books that may help you here:
Managing Your E-mail: Thinking Outside the In-box, Cavanagh.
http://www.amazon.co.uk/exec/obidos/ASIN/0471457388/successwithel-21
E-mail Rules…, Flynn & Kahn
http://www.amazon.co.uk/exec/obidos/ASIN/0814471889/successwithel-21
Writing Effective E-mail, Flynn & Flynn
http://www.amazon.co.uk/exec/obidos/ASIN/0749433264/successwithel-21
Email use guidelines
Why not get your delegates to state when they feel email is the most appropriate form of communication – always a good starting point or pose the question of “why use email at all for internal communication – surely the phone is best?” – include some use of the Rules Wizard and housekeeping when running your course as well -nothing worse than an overloaded Inbox
Effective Email Writing
Hi there. I am glad that you are considering adding content on correct and effective email usage to your course. Email is a fantastic tool which is heavily abused with Spam, unnecessary emails and poor email writing. Definitely it is worth having an internal policy on using use of outlook. More importantly it should have some useful and positive messages.
You will find an article on effective email writing at Microsoft Office online. Tools for E-Mail Management > Creating effective e-mail message:
Write e-mail messages that get attention
Contributed by McGhee
at http://office.microsoft.com/en-us/FX011455541033.aspx.
You may wish to develop your own version of this. There are lots of useful training tools available at this site and they are free!
Have fun.