3 Responses

1. Book Recommendations
   Here are three books that may help you here:

   Managing Your E-mail: Thinking Outside the In-box, Cavanagh.

   http://www.amazon.co.uk/exec/obidos/ASIN/0471457388/successwithel-21

   E-mail Rules…, Flynn & Kahn

   http://www.amazon.co.uk/exec/obidos/ASIN/0814471889/successwithel-21

   Writing Effective E-mail, Flynn & Flynn

   http://www.amazon.co.uk/exec/obidos/ASIN/0749433264/successwithel-21

2. Email use guidelines
   Why not get your delegates to state when they feel email is the most appropriate form of communication – always a good starting point or pose the question of “why use email at all for internal communication – surely the phone is best?” – include some use of the Rules Wizard and housekeeping when running your course as well -nothing worse than an overloaded Inbox

3. Effective Email Writing
   Hi there. I am glad that you are considering adding content on correct and effective email usage to your course. Email is a fantastic tool which is heavily abused with Spam, unnecessary emails and poor email writing. Definitely it is worth having an internal policy on using use of outlook. More importantly it should have some useful and positive messages.

   You will find an article on effective email writing at Microsoft Office online. Tools for E-Mail Management > Creating effective e-mail message:
   Write e-mail messages that get attention
   Contributed by McGhee
   at http://office.microsoft.com/en-us/FX011455541033.aspx.

   You may wish to develop your own version of this. There are lots of useful training tools available at this site and they are free!

   Have fun.