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Energisers in training for Collections…


Hi there

I deliver a 2-week course for a collections Call Centre.

As an energiser I ask them to split into pairs and discuss the "key behaviours of a great telephone debt collector" and then return to present answers etc.

I like it because debate is encouraged, and it allows trainees to vision "being a great telephone debt collector".

Has anyone got experience of other energiser/break-out activities which would add value in a Collections environment? I expect Sales environment energisers might transfer well, but I don't know any!

One Response

  1. Energisers in training for Collections…

    Have you thought about breaking down the call dialogue (call structure) and using specific energisers for this like questioning skills?

    I have a range of energisers that I use to demonstrate listening skills, questioning skills, positive language etc. They were originally written for sales calls however work just as well for customer service calls too.

    Please feel free to send me an email if you would like me to forward these to you.

    Wishing you every success.



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