Does anyone have any examples of direct and indirect discrimination towards service users in health & social care?
Eddie Newall
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Does anyone have any examples of direct and indirect discrimination towards service users in health & social care?
Eddie Newall
Leaders need to stop the self-sacrifice cycle
Middle management’s biggest challenge
Unlocking courage
One Response
Hi again
We have corresponded before.Our trainer took us down a number of avenues which you might want to explore
He told us about an out patients department in a hospital who were striking out those who failed to keep an appointment BUT there was no attempt to reconcile corporate calendars with those of non christian and other cultural festivals.The resource point was the SHAP calendar
The issue of bereavement,appropriate touching,GOQs,meet and greet protocols,diet etc in a care home setting or similar is another area he took us down
Warm Regards
Jennifer