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Seb Anthony

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Financial Services Induction Training


We are currently designing a 5 day induction programme that includes a session on Mortgage and Banking Codes. I am looking for interesting ways to train this subject that will highlight the importance of introducing both of these codes in a compliant manner relevant to the individuals face to face and telephone based roles. Help!
Janet Mackey

2 Responses

  1. Banking Code Training
    Coming from a financial services background myself, I’ve had a couple of thoughts.

    Dry subjects like this need to be brought alive for the trainee, so that they can see the practical relevance and origination of the “words on the page”. The codes are also very positive in their messages, so can be used productively with customers.

    Given that the codes have often resulted from commonly held issues with the system, you could get the trainees to work in small groups to come up with a list of the common “winges” about banks and mortgages and get them to locate the relevant parts of the code. Given that the common complaints are the ones they are most likely to encounter, this will give them the chance to map the code to the issue.

    A second thought and one that could tie the code more closely to their roles is to get the trainees to create a job aid, linking the key aspects of their roles (as far as they understand them from the rest of induction process) to the appropriate codes. This will help them to find their way around the codes and create a practical tool that they can then use back on the job.

  2. Case studies
    One way is to prepare case studies which rely on good advice being applied from the codes to protect the banking institution or client.

    Prepare positive and negative scenarios and then get them to apply the codes to the facts of each case.

    We do this with legal training in some dry areas and it works. Short case studies with complex facts and sections of the relevant codes/rules are given to each group and then each group is timed to sort out the best advice.

    We have teams working against each other by rotating the facts after say 20 mins and the group with best ideas wins something.
    Best of luck

    Training By Design Global Ltd


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