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Cathy Hoy

CLO100

CEO and Co-founder

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Five ways to get strategic as a new chief learning officer

How to unlock potential with a more strategic approach to L&D.
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In today's dynamic and competitive business environment, organisations need to invest in their most valuable asset - their people. 

The key to unlocking the potential of an organisation's workforce lies in strategic learning and development. 

To be effective, L&D initiatives need to be more than just an afterthought or a box-ticking exercise; they need to be driven by a clear vision that aligns with the organisation's strategic business objectives. Here's how you can create such a vision for your L&D strategy.

1. Understand your business objectives

The first step in creating a vision for L&D is understanding your organisation's strategic business objectives - this is crucial. Whether it's increasing market share, enhancing customer satisfaction, driving innovation, or improving operational efficiency, your L&D initiatives should support these goals. 

With a clear understanding of your strategic objectives and skills gaps, you can design learning programmes that are relevant and impactful. 

Understanding these objectives requires a deep dive into your organisation's mission, vision, values, and strategic plan. This will enable you to align your L&D strategy with your organisation's broader goals.

If someone asked you today, ‘what are your organisation's strategic objectives?’, how would you answer? If you can’t immediately list them, you’re not close enough to the business, you need to start asking questions and getting closer to the operation.  

2. Identify skills gaps

Once you understand your strategic objectives, the next step is to identify the skills gaps in your workforce that might hinder the achievement of these objectives (by ‘skills’ I’m also referring to competencies and behaviours). 

This involves conducting a comprehensive skills audit to determine the competencies that your employees currently possess and those that they lack. These gaps could range from technical skills to soft skills like leadership, critical thinking, and problem-solving. Identifying these gaps will help you design programmes that address these deficiencies.

3. Design relevant learning initiatives

With a clear understanding of your strategic objectives and skills gaps, you can now design learning programmes that are relevant and impactful. These programmes should not only equip employees with the necessary skills but also instil in them an understanding of the larger business context. This will ensure that they can apply what they learn to their day-to-day work and contribute to the achievement of business objectives.

4. Measure impact

Creating a vision for L&D is not a one-time task, but an ongoing process. It's important to regularly measure the impact of your L&D initiatives on business performance. 

This can be done through various means, such as employee performance metrics, feedback surveys, and business outcome measurements. By continuously assessing the effectiveness of your L&D programmes, you can make necessary adjustments to ensure alignment with evolving business goals.

Creating a culture of learning within an organisation is a strategic endeavour that requires commitment, planning, and effort. 

Remember, you need to consider how you’re going to measure the impact of your learning interventions, right from the start - don’t leave it until you’ve already completed a programme to decide what metrics you need to measure.

5. Build a culture of learning

Finally, creating a vision for L&D involves building a culture of learning within your organisation. This means promoting a mindset where continuous learning and development are valued and encouraged. By fostering such a culture, you can ensure that learning becomes a strategic lever for achieving business success rather than just an operational function.

Creating a culture of learning within an organisation is a strategic endeavour that requires commitment, planning, and effort. Here are several steps you can take to foster a robust learning environment:

Align learning with business goals

As I mentioned above, the first step is to ensure that learning initiatives align with the business's strategic goals. When employees understand how their learning contributes to the bigger picture, they're more likely to engage with the learning process.

Promote continuous learning

Encourage an atmosphere where continuous learning is the norm. This could be through regular training sessions, workshops, or providing resources for self-paced learning. Also, consider developing a learning path for each role in your organisation to guide employees' growth.

Leverage technology

Use modern learning systems to deliver content effectively. Digital platforms offer flexibility, allowing employees to learn at their own pace and preferences. 

Creating a culture of learning is not an overnight task. It requires patience, persistence, and a genuine commitment to employee development. 

Foster a safe learning environment

Create an environment where mistakes are seen as opportunities for learning, not failures. This will encourage employees to take risks, experiment, and learn from their experiences.

Encourage knowledge sharing

Promote a collaborative culture where employees share their knowledge and skills with each other. This could be through mentorship programmes, team projects, or collaborative communities. 

Involve leadership

Leaders play a crucial role in setting the tone for a learning culture. Encourage managers and senior leaders to lead by example, actively participating in learning initiatives and promoting their value.

Solicit feedback

Regularly ask for feedback on your learning initiatives. This will help you understand what's working, what's not, and how you can improve your programmes to better suit your employees' needs.

Remember, creating a culture of learning is not an overnight task. It requires patience, persistence, and a genuine commitment to employee development. The rewards, however, which include a more engaged, skilled, and productive workforce - are well worth the effort.

Creating a vision for learning and development involves aligning your L&D strategy with your business objectives, identifying, and addressing skills gaps, designing relevant learning programmes, measuring their impact, and fostering a culture of learning. 

By doing so, you can maximise the return on your L&D investment and drive your organisation towards its strategic goals.

If you enjoyed this, read the rest of Cathy Hoy's content series on how to succeed as a new chief learning officer,

Author Profile Picture
Cathy Hoy

CEO and Co-founder

Read more from Cathy Hoy
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