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Free Tele – Communication Skills Checklist for all who participate


The checklist of competencies is designed to prevent an escalation of customer behaviour when communicating over the telephone.

It can also be used in the past tense as a diagnostic for calls that went well and also those that didn't thereby making coaching much easier.

I have started it and I need input from fellow professionals to enhance it.

Those that participate will be updated with improved versions as a result of additional input.

Interested? Then drop me an email to [email protected] and I will send you the draft version for you to improve on /add to

Periodically you will receive an updated version

Yours in anticipation

Mark Outhwaite
Mark Outhwaite

4 Responses

  1. communications skills checklist
    I may be able to help you with this as customer service and handling complaints (over the telephone)are my specialist training areas.
    Wilma Taggart Associates
    [email protected]

  2. Practical sales & Marketing for SME sector.
    Effective use of telephone – X2. One aimed at sales, other at fls. Also customer care courses. Includes How to avoid misunderstanding using verbal body language. Interested in what you are offering.

  3. checklist of competencies
    I shall appreciate if you can send me the checklist of competencies


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