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Free Tele – Communication Skills Checklist for all who participate

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The checklist of competencies is designed to prevent an escalation of customer behaviour when communicating over the telephone.

It can also be used in the past tense as a diagnostic for calls that went well and also those that didn't thereby making coaching much easier.

I have started it and I need input from fellow professionals to enhance it.

Those that participate will be updated with improved versions as a result of additional input.

Interested? Then drop me an email to [email protected] and I will send you the draft version for you to improve on /add to

Periodically you will receive an updated version

Yours in anticipation

Mark Outhwaite
Mark Outhwaite

4 Responses

  1. communications skills checklist
    Mark
    I may be able to help you with this as customer service and handling complaints (over the telephone)are my specialist training areas.
    Wilma Taggart Associates
    [email protected]

  2. Practical sales & Marketing for SME sector.
    Effective use of telephone – X2. One aimed at sales, other at fls. Also customer care courses. Includes How to avoid misunderstanding using verbal body language. Interested in what you are offering.

  3. checklist of competencies
    I shall appreciate if you can send me the checklist of competencies
    Thanks

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