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Grammar and Punctuation



Has anybody got any material that they have previously used in a training session relating to grammar and punctuation? I have been asked to run a training session regarding this, to call centre agents that are responding to consumer's emails and webchats.

There are some real basic errors being made, so I think I will need to cover bottom line things to start off with.

Any help would be appreciated.

One Response

  1. Blanket approach


    Instead of a blanket approach to grammar and punctuation…

    Compile a complete list of the errors that have been picked up and break them in to categories.

    These can then be used to form the basis of small workshops ie

    Apostrophe madne's's'

    There their they're

    Capital clangers

    Explain your exclamations!







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