Hi
Has anyone drafted (that they would be prepared to share) guidelines or rules of engagement for training for employees that deal with repeated cancellations on courses, non-attendance etc.
I would be very interested in seeing what is out there as a search on the internet has not proven very useful.
with many thanks
Umi
One Response
it rather depends on….
…who actually pays the bill for a particular person not attending.
Where there is no "pain" for the individual or their immediate line manager you will often get people cancelling at the last minute or simply not turning up. Where a manager still gets billed for a no show, and the individual gets some form of investigation of the loss, then you will usually find that the incidence of no shows drops quite dramatically.
simples!
Rus