Does anyone have good ice breakers to use in training for manual workers? The training is in customer care skills so the more relevant the better? Any suggestions appreciated.
Andrew Baillie
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Does anyone have good ice breakers to use in training for manual workers? The training is in customer care skills so the more relevant the better? Any suggestions appreciated.
Andrew Baillie
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One Response
Ice BREAKER
My best for this sort of group is based on interviews in pairs.Each person asked to recount a recent experience as a customer, good, bad or indifferent.
Another – more risky – is to get the workrers to share their experiences when trying to get service in
a- their working gear
b- suited and booted!
Can be lively- exploring assumptions and prejudice
Bill
chadwick@bill81.fsnet.co.uk