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Ice breakers for training manual workers

Effective ice breakers can boost engagement in manual worker training. Customer care-focused activities help trainees build confidence and rapport while establishing practical communication skills relevant to their roles.
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Does anyone have good ice breakers to use in training for manual workers? The training is in customer care skills so the more relevant the better? Any suggestions appreciated.
Andrew Baillie

Does anyone have good ice breakers to use in training for manual workers? The training is in customer care skills so the more relevant the better? Any suggestions appreciated.
Andrew Baillie

One Response

  1. Ice BREAKER
    My best for this sort of group is based on interviews in pairs.Each person asked to recount a recent experience as a customer, good, bad or indifferent.

    Another – more risky – is to get the workrers to share their experiences when trying to get service in
    a- their working gear
    b- suited and booted!

    Can be lively- exploring assumptions and prejudice

    Bill

    chadwick@bill81.fsnet.co.uk

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