Hi everyone,
I am currently working on a course, with a financial services slant on the importance of accuracy when:
i) transferring data from paper to PC and also
ii) in a control / QA function (the team who are checking the work of the input staff in (i) above)
Any suggestions, help, materials etc would be really appreciated.
Kind regards,
Will
5 Responses
Downstream Impact
Will
I did some work on this subject a couple or years ago; I wrote some personal histories/circumstances for several "clients" whose data was being handled by the team. We then took some real life examples of errors made in the handling of the data (which had been "allowed" because there was no QA) and tracked possible downstream impact for the different stakeholders; eg
customer loses money
company loses reputation
investigation by FSA
company fined/made to pay compensation
other clients leave
error maker disciplined/sacked
eternal damnation!
It worked for the client company and could work for you
Feel free to give me a call if you want to discuss
Rus Slater
http://www.coach-and-courses.com
Thanks
Thank you Rus – I like the idea of tracking the potential impact of the error of the client
Don’t forget
Hi Will
Don’t forget that it is not just financial information that needs to be accurate, it is also personal information. If you visit the Information Commissioners website at http://www.ico.gov.uk/tools_and_resources/media_centre.aspx you can download some short videos which may help.
Accuracy
Dear Will
I have run an accuracy course wnen I worked for a financial services organisation. It is called Developing and Eye for Accuracy.
The course focusses on how to tranfer data accurately, how to avoid making mistakes by looking at how the brain processing information and the fact that sometimes we see what we want to see which leads to mistakes going unnoticed.
Happy to share materials with you.
Sue Leacock
sue@u-change.co.uk
Accuracy skills training
Dear Will
My company, Scott Bradbury, is the organisation that has the UK-wide rights for the Developing an Eye for Accuracy course that Sue refers to. If you’d like to give me a call on 01638 723593 I will be very willing to help. Please be aware that the materials are all copyright so you cannot copy them. However, if you’d like to discuss some of the key ideas I’d be happy to talk with you.
Best wishes
Catherine de Salvo