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William Finn

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Importance of accuracy / accurate data transfer

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Hi everyone,

I am currently working on a course, with a financial services slant on the importance of accuracy when:

i) transferring data from paper to PC and also

ii) in a control / QA function (the team who are checking the work of the input staff in (i) above)

Any suggestions, help, materials etc would be really appreciated.

Kind regards,

Will

5 Responses

  1. Downstream Impact

    Will

    I did some work on this subject a couple or years ago; I wrote some personal histories/circumstances for several "clients" whose data was being handled by the team.  We then took some real life examples of errors made in the handling of the data (which had been "allowed" because there was no QA) and tracked possible downstream impact for the different stakeholders; eg

    customer loses money

    company loses reputation

    investigation by FSA

    company fined/made to pay compensation

    other clients leave

    error maker disciplined/sacked

    eternal damnation!

    It worked for the client company and could work for you

    Feel free to give me a call if you want to discuss

    Rus Slater

    http://www.coach-and-courses.com

  2. Thanks

    Thank you Rus – I like the idea of tracking the potential impact of the error of the client

  3. Accuracy

    Dear Will

     

    I have run an accuracy course wnen I worked for a financial services organisation.  It is called Developing and Eye for Accuracy. 

     

    The course focusses on how to tranfer data accurately, how to avoid making mistakes by looking at how the brain processing information and the fact that sometimes we see what we want to see which leads to mistakes going unnoticed.

    Happy to share materials with you.

     

    Sue Leacock

    [email protected]

     

  4. Accuracy skills training

    Dear Will

     

    My company, Scott Bradbury, is the organisation that has the UK-wide rights for the Developing an Eye for Accuracy course that Sue refers to.  If you’d like to give me a call on 01638 723593 I will be very willing to help.  Please be aware that the materials are all copyright so you cannot copy them.  However, if you’d like to discuss some of the key ideas I’d be happy to talk with you. 

    Best wishes

    Catherine de Salvo

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William Finn

Training Manager

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