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Induction ‘Models’


I have been tasked with strategically reviewing the company's current induction model to include regular testing/ 'accreditation' against a set of defined skills and knowledge. Does anyone have any experience of this type of induction that they would like to share?
Our induction includes full training on the knowledge and systems our customer service advisers require to fulfill their role and currently runs for 4 weeks in a classroom environment.
Any ideas that anyone wishes to share will be extremely useful.
Claire Middleton

One Response

  1. Induction solutions
    Atrium Communications has developed a solution called vcContact which has over 40 individual key skills learning and development modules. The solution is particularly useful for customer facing staff especially in Contact/Call Centres for use by Agents, Team Leaders and Management. It uses training videos from leading providers as the main method to educate the student and reinforces the messages with online information, testing and assessment. The solution lends itself extremely well to induction and repetitive training, pre-course warm-up and post course refresher/reinforcement. The results from each training module are stored on the vcContact server within the integrated Performance Management System for interrogation, reporting and future assessment by supervisors and management.

    In addition, Atrium has developed a toolkit called Content Manager to allow organisations to easily embed their own content with associated courseware and testing and assessment to create or tailor the e-learning modules. This also means that the concept can then be utilised in many forms of training such as induction, health and safety, soft skills staff development, management, desktop, sales etc.

    Hopefully, the above gives you a bit of background, but it may prove useful for you to see the vcContact solution in action. I’d certainly appreciate the opportunity to meet to discuss the various aspects of our solutions outlined above and what benefits they could bring to your organisation.

    If you get a chance please take a look at the vcContact web site which will give you a little more information about how vcContact can reduce the induction time, deliver consistent training repetitively and ultimately save costs.


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