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Seb Anthony

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Influencing Skills

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Does anyone have any wonderful and exciting ideas to helpme design an inflencing skills workshop. Its for a contact centre and the advisors need to influence people to make donations. Any ideas?
Gwen Turpin

2 Responses

  1. Study the Master
    Gwen

    I’d strongly urge you to get hold of a copy of Robert Cialdini’s book “Influence: Science and Practise”.

    It has a solid foundation in psychology, and is an easy and entertaining read.

    Even though it’s been some time since I last read it, I can think of at least three detailed ideas in the book that you should find useful.

    Good luck

  2. Influencing skils
    You couldn’t do better than contact Patricia Adams. She is an expert on the subject and a superb trainer.

    Patricia’s contact details are:

    119 Drayton Bridge Road
    Hanwell
    London
    W7 1ER

    0208 840 7896
    00958 700323
    [email protected]

    Hope this helps.

    Regards

    Alan Barker

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