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Interpersonal Skills for Management – Course Details Needed


I am looking for either courses and/or suppliers of Interpersonal Skills for managers of IT functions such as Support Desks. The focus should be on areas such as conflict management, non verbal communication, active listening, behavioural analysis and so on.

Ideally they should be between 1 - 3 days, available in London (either at our site or another location). Not worried about whether or not the course is scheduled or closed.

I will need references from customers who have taken the training so that I can speak to them about it's effectiveness and also a possible meeting to discuss exact requirements.

Timescales are fairly tight and any replies should be delivered by email no later than 31st May 2000.

Thank you.
Graham King

11 Responses

  1. Interpersonal skills for managers
    Hi Graham. I am a partner at The Learning Connection. We offer tailored development courses in the areas you outlined. I would be happy to meet up with you to discuss and will provide client details etc. Give me a call on 01724 798011 or e-mail at [email protected]

  2. Need a Maverick Approach? One of the leading companies in the UK
    Ring me for more information.


    John MacCarfrae
    Maverick Training

  3. Interpersonal skills training
    Dear Graham

    PMSL specialise in Interpersonal skills training and have delivered many programmes in the areas of conflict resolution, active listening and non-verbal communication, etc. We run open courses regularly and would also be happy to design a course specifically for you, to be run in-house.

    A two or three day course would allow delegates the opportunity to practice applying the skills learned. We use exercises and examples that are relevant to the delegates’ work, eg, real incidents dealt with by an IT help desk. Our courses are structured so that delegates find it easy to trasfer the skills learned to the workplace.

    We are happy to provide references and / or full training evaluation reports.

    I would be delighted to meet with you to discuss your needs.


    Maggie Mosley
    020 8871 5063
    [email protected]

  4. Interpersonal Skills for IT Helpdesk Managers

    If you let me have your email address (not on your original posting) I will send you details of a course we developed specifically for one of our customers, a global pharmaceutical company. It’s a 2-day course, Customer Service for the IT Help Desk, and could be exactly what you’re looking for.

    In addition to this course, we have several courses in Leadership, Management and Supervisory skills, and would be very happy to tailor a course specifically to your requirements. (This is free of charge where the options are taken from existing courses.)

    We can run the course for you on-site in London and still have dates available for next month. Please get in touch!

    You can contact me on
    Email: [email protected]
    Phone: (01925) 291 920

  5. Training Services at All weather Associates
    We can provide a trainer who is a highly experienced human resources consultant and who specialised in the cutomer/client interface in the work place. We can provide training in all the requirements you detailed. Please get in touch for more information. [email protected].

  6. please supply an e-mail contact.

    Happy to discuss this area in greater depth and to supply the details that you need in a direct contact. Please supply an e-mail contact to [email protected] or call me on 0161 875 0100.

    Antony Dyson

  7. Interpersonal Training for IT
    Please call us on 01844 238775 or e-mail us for information on our Interpersonal skills training utilising Emotional Intelligence. Proven training that works and is retained back on the job. Inter and Intra subjects covered. Experienced in the IT sector. Look forward to hearing from you.
    kind regards

  8. relate can do
    As Relate Training and Education Manager,we offer a range of accreddited courses in the areas you require. Previous customers include Customs and Excise, Barclaycard, Greenalls Brewery. Further details or to arrange meeting ring Joan Manville, 01204 403264(H) 0161 763 7520 (W)

  9. Working With People
    Graham, we have designed a 3-day course called Working With People. This has been presented successfully to BT, Cray Communications, StorageTek and others many times.

    If you are interested I can email a brochure to you.

    Martin Hughes
    Development Resources Ltd
    0114 262 0428

  10. Axis Consulting specialises in training and development and busi
    Graham, Axis Consulting specialises in the training and development of people skills needed by Managers in order to bring out the best in their staff. We would love to help – we have our own resource centre and our courses cover all of the areas that you have highlighted and more (if you so wish)! Look forward to hearing from you.

    Terri Williams


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