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learning game – quality


Hi I'm after some ideas for a game/exercise for team leaders about quality. The overall session is about their role in building a culture of quality, particularly in writing documents and presentations. Currently we have a lack of attention to detail for many different reasons.

2 Responses

  1. Real life

    If the problem is lack of attention to detail I would bring together as many examples as possible of real life examples of what you have found. A box of highlight pens in small groups and off you go…

    You could also use Stephen Coveys "Old Lady" to highlight we only see what we are looking for or this does a similar job

    7H15 M3554G3 53RV35 7O PR0V3 H0W 0UR M1ND5 C4N D0 4M4Z1NG 7H1NG5! 1MPR3551V3 7H1NG5! 1N 7H3 B3G1NN1NG 17 WA5 H4RD BU7 N0W, 0N 7H15 LIN3 Y0UR M1ND 1S R34D1NG 17 4U70M471C4LLY W17H0U7 3V3N 7H1NK1NG 4B0U7 17, B3 PROUD! 0NLY C34R741N P30PL3 C4N R3AD 7H15. R3 P057 1F U C4N R35D 7H15






  2. Quality exercise I’ve used a lot

    You mention you will be writing documents so the following exercise will be useful as there’s an emphasis on having clarity around the standard, rather than having something subjective and open to interpretation. 

    Split into groups and give each group some M&Ms.  Tell them they need to find ones with ‘good’ Ms printed on and reject the substandard ones. One by one, ask each member of the team to accept or reject each M&M (the others wait outside whilst each person is taking their turn).   Keep a record of what each ‘quality controller’ said were good and which were rejects (we lay them out on a large numbered grid so they don’t get mixed up).  Get the team back together and compare results.  Are they all agreed on what good looks like and have they accepted / rejected the same ones? 


    You can then take this to another level by introducing a clearly defined customer specification with acceptable tolerances such as 80% of the M must be clearly visible, all yellow ones are an automatic reject and so on.  Once everyone understands the specs, re-run the exercise and again compare results.  Now, you should see a much closer alignment as the instructions are clear and people know what is expected of the product.


    You can keep this exercise simple, or you can keep expanding on it by getting them to write their own quality work instruction (one point lesson, standard operating procedure or whatever you call it).

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