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Learning Jargon and Retaining New Phrases


I am working on development of a series of new training courses for pension administrators.
In the pensions industry there are a large number of phrases, definitions and jargon that they need to learn to understand pensions and be able to fulfill their roles.
In each course I am going through a glossary of definitions, phrases etc and am running out of ideas of how to train these out in a fun way!
Have already used word searches, crosswords, matching them up on laminates. Can anyone think of any other ideas on how to train jargon??

Helen Taylor

5 Responses

  1. Jargon

    Several ideas

    1.A friend of mine who delivers data protection,welfare benefit and discrimination law training(all loaded with jargon and acronyms) has a jargon parking bay in the training room.This is then embellished and detailed as day progresses.A handout follows and there are also corporate notice boards external to the training venue which list them all with explanations INVITING the reader to add any more!

    b-Secondly,he runs a quiz(I don’t know logistics though) based on Ann Robinson’s Weakest Link (say what you mean,mean what you say) which gets paricipants to answer questions about their jobs.If jargon is used and not explained they lose points and in the feedback round,people are “voted off” with jargon explanations given etc.

    I suppose a variant of the above might by a cryptic crossword or indeed treasure hunt.Indeed you could get people to design such a thing?

    3.Finally,there used to be a music hall act led by Professor Stanley UNwin(circa late 50’s) who made gobblydegook his trade mark.Show some of those footages or what about YES MINISTER!

    4.Get people to bring in stuff that is loaded with jargon from other situations.Highlights drawbacks

    5.Contact the Plain English Campaign who have resources to cut jargon.I remember once they ran a course getting people to describe a bar of chocs-securing the prize if the description was clear

    Good luck


  2. pre work
    you can create a glossary using bookmarks as a word document that you can send to the delegates in advance, from this they can then be sent a quiz on the subject, answers to be given in hour one as a refresher, with a small prize!
    Did this for several years and it worked well!

  3. Arian Associates Ltd
    You won’t get a much better reponse than the one from Rus below – write it down so it can be referred to and ‘test’ people on it. Dead simple and it works!

  4. thanks guys
    Thanks for the help.
    The problem is that there is soo much jargon that I am trying to split it up across the different courses so it doesn’t become too confusing so the word document has already been made and is tested on at the end. Just need to introduce the phrases and definitions more in each course so they build their knowledge into the full document at the end.

  5. E-learning resource at
    Hi Helen

    Have a look at This is a comprehensive e-learning programme aimed at pension fund trustees produced by Epic for the Pensions Regulator. It contains a great deal of interactive learning material, includng a glossary of pension terms. You may find it useful to give to your trainees as a reference or to incorporate with other training delivery methodologies as part of a blended solution.

    You have to register to access the programme, but it is free and a fantastic resource.

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