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LearningWire #190 – E-Skills NTO exclusive interview, training design and evaluation, making software training exciting…


TrainingZONE LearningWIRE - Issue 190
11 February 2002

E-Skills NTO exclusive design and
evaluation...making software training exciting...TNA Toolkit..

Editor's note

Over the last few weeks, we've been encouraging members to
profile themselves. Why? Because it helps us get a better idea
of your specific interests so we can make sure TrainingZONE
remains relevant to you. With so many different topics in the
training world, we can't possibly cover everything, but we do
want to make sure we concentrate on the things that interest you.
For example, profiled members who've ticked the e-learning
interests box already receive an exclusive monthly e-learning
newswire dedicated just to them.

If you haven't already done so, make sure you have access to the
whole range of free news, features, services and resources on
TrainingZONE by going to

p.s. there's still time to vote in our 'state of the nation'
training survey. Share your views by voting in the Training
Trends 2002 survey now - see

Stephanie Phillips
Editor, TrainingZONE
mailto:[email protected]

The Change Works
NEED TO MOBILISE CHANGE? Simulations can play a key role in
involving staff in implementing change. Specialist change
management consultancy The Change Works develops simulations that
cover the principal business processes including manufacturing,
office & service management, product introduction and
supply chain. To find out more, click on


You can't design effective training without effective evaluation.
That's the message from Paul Kearns, EvaluationZone's resident
expert this month, as he examines the role of looks trainers and
developers can make a big contribution to organisational

Training Needs Analysis Toolkit
Aimed at Trainers and HR Managers, the Training Needs Analysis
Toolkit allows you to successfully identify the training needs of
the people within your organisation. Following a structured, step
by step process, this best selling comprehensive guide, helps you
identify the skills required within your business, its teams and
individual roles. This Toolkit is only available from
TrainingZONE. Download to your desktop today.

Mentoring Support Pack
Have you got mentors in your organisation? Do they need training
and developing ? If so this is the key resource for you.
Available only to TrainingZONE members this collection of
resources provides comprehensive guidance on developing
successful mentoring skills. Download today from the
TrainingZONE Library at

Customer service training course
Available for only 15.00 GBP (plus VAT) this half-day training
package comprises 22 pages of notes and activities covering
customer care skills, telephone techniques, body language and
complaint handling. This package forms the basis of an effective
course aimed at improving the all-important customer service
function. Take advantage of your TrainingZONE membership and
download this resource today.

All the links above can also be reached from

Ashby McAllister
Get 50 per cent off on staff retention conference! Last
remaining seats for Ashby McAllister's successful conference 'The
Joy of Work? How to attract and retain the talent you need' are
now available for 195 GBP + VAT (normal price 395 GBP + VAT).
Workplace gurus Theodore Zeldin ('one of the forty most relevant
thinkers in the world'), Richard Reeves, Pret A Manger, Unilever
and others in central London on Friday 22 March, 9am-5pm. For
details, visit

News and features round-up from this week, available exclusively
to profiled members:

SmartForce and Centra: What's the story?

IT careers for women? Exclusive E-skills NTO interview

CBI leads call for more training

Joined-up action to tackle skills gaps

How do you prioritise your training?

Make sure you can access the many free services and resources on
TrainingZONE by profiling now.

Leaps and Bounds
Do you have a successful track record of innovative learning
events using accelerated learning? Leaps and Bounds need
freelance trainers to join their exciting team committed to
development of people and businesses. If you would like to join
us, e-mail your CV to: mailto:[email protected]
highlighting how accelerated learning has changed your delivery
approach. For more information, see


Any Answers
Any Answers questions troubling TrainingZONE members this week

- John Wright seeks advice on making software applications
training more exciting and interactive

- Vivienne Holmes needs help with developing a policy for the
repayment of further education fees

- Guy Hunter is looking for online learning tools to identify
learning styles

To get the full details on these questions, to respond or post
your own question, see

Your chance to experience experiential learning
TrainingZONE has joined forces with Bristol-based training
company Interaction and the CIPD to support their latest
masterclass which will explore the possibilities for experiential
learning. Get the lowdown on how to sign up for this session at

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Copyright (c) 2002 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes as
long as attribution is given.

TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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