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LearningWire #221 – Introducing the Tenders area, what’s the meaning of work?, coaching call centre staff…


TrainingZONE LearningWIRE - Issue 221
16 September 2002
Brought to you in association with Echelon and

EDITORIAL: Introducing the Tenders area
NEWS/FEATURES: What's the meaning of work?
COMMUNITY: Coaching call centre staff
CAREERZONE: Training and Learning Professional, Edinburgh

Editor's note

This month, TrainingZONE is pleased to unveil the newly
relaunched Tenders area, back by popular demand. This area of
the site aims to bring together those looking for contracts for
work, and those looking for providers to design and deliver
programmes within their organisation.

It's free to post and free to view, so make the Tenders area one
of the key stops on your visit to TrainingZONE now at

Stephanie Phillips
Editor, TrainingZONE
mailto:[email protected]

Echelon Learning
700 brand new management essays and viewpoints from such authors
as Bennis, Belbin, Handy, Harvey-Jones, Mintzberg etc. published
by Bloomsbury now available for individual download via -
a virtual learning centre of some 2000 bite size business
solutions. Also available to support individual organisation's
learning via bespoke web site (see demo at
For more details contact
mailto:[email protected]?subject=TrainingZONE_enquiry
or telephone Echelon Learning on +44 20 8568 1500


Evaluation - here's how
How do you know the training in your organisation works? Are you
being asked to demonstrate a return on investment on what you do?
If so, where do you start? EvaluationZone explores a whole
collection of issues related to getting a Return on Investment,
evaluating soft skills training, measuring performance and
building evaluation into the training cycle. Find out more about
how to get a year's worth of expert advice now at

Dig down in the Directories to find what you need!
If you're looking for a course, coach or trainer, make the
directories your first port of call. Thousands of TrainingZONE
members have added their details so you can track them down
quickly and easily. To search these and the other directories on
the site, see

Video Arts
What are you getting out of meetings? Video Arts have created the
'Going to a meeting' series - 2 new resources that tackle the
individual's role in the meeting environment. Learn how to
prepare and win the argument. And how to handle The interrupter;
The waffler; The dominator; The assassin; and The turf warrior...
for a short preview of the titles.


TrainingZONE's News and Features pages offer a whole host
of informative and original comment, advice and information
on all things HRD. Access it all at

Topical Briefings

Want to read more on a particular subject? Here's a
selection of detailed articles from the Topical Briefings
archive this week:

Performance at work - what state are you in?
Dr Michael Waters looks at how performance is affected by the
whole mind/body state, and how this can be directed to best

And one from the archives:

The invisible continent: training for the web-based economy
Samantha Kinstrey, managing director of IT training company NCR
e-cademy, describes the new world of skills requirements facing
businesses today.

Access the full archive of Topical Briefings now at

Linkage International
Linkage International presents the Designing and Implementing
Leadership Development Programme, a 2 day course designed for all
training, human resource and management development executives.
The programme focuses on designing and implementing competency-
based management development programmes, succession planning and
the accelerated or 'fast track' development of high potentials.
Register now and receive a copy of Linkage's Effective Succession
Management Research: Building Winning Systems for Identifying and
Developing Key Talent (value 350 GBP) for FREE e-mail
mailto:[email protected]?subject=TrainingZONE_enquiry


Got specialist interests? Build yourself a personalised news page

UK business schools fail to measure up, says FT

What's the meaning of work?

SkillSoft and SmartForce confirm merger

AoC: Morris say-so would avert strike over pay

Government initiatives 'fail to stimulate' training in SMEs

For all the in-depth features and analysis on e-learning,
visit our E-learning In Focus pages at


Latest vacancies from the CareerZone pages, brought to you in
association with BookaTrainer:

Senior Training Officer, Manchester, 22-25k

Training and Development Manager, West Mids, 40k neg. + bons

Technical Instructor, Exeter, 25-35k

Any Answers
There's an answer for nearly every question - supply yours now at

A selection from this week's questions:

- I need to make some quick hits for coaching call centre staff
on voice awareness - can anyone help?, asks Jason Burns

- I require examples of guidance notes for teleworking for both
employees and managers, asks Denise Johnston

- Does anyone know of companies supplying non-vocational
software content which could be added to an existing e-learning
system, to increase employee usage?, asks Louise Volsen

- I'm looking for a definition of Key Performance Indicators - any
suggestions?, asks Lisa Birch

Thanks to Tim Drewitt, Raymond Ellison and Marian Mynott, who
were among those sharing the benefit of their expertise with
other members this week.

Make sure you receive your fortnightly edition of the Any Answers
digest by updating your news alerts at

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Copyright (c) 2002 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes as
long as attribution is given.

TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630 ISSN 1474-2225


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