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LearningWire #221 – Introducing the Tenders area, what’s the meaning of work?, coaching call centre staff…

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TrainingZONE LearningWIRE - Issue 221
16 September 2002
https://www.trainingzone.co.uk
Brought to you in association with Echelon and Learningmatters.com
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***** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES *****
EDITORIAL: Introducing the Tenders area
NEWS/FEATURES: What's the meaning of work?
COMMUNITY: Coaching call centre staff
CAREERZONE: Training and Learning Professional, Edinburgh
***** TOP FEATURES ***** TOP FEATURES ***** TOP FEATURES *****

Editor's note
=============

This month, TrainingZONE is pleased to unveil the newly
relaunched Tenders area, back by popular demand. This area of
the site aims to bring together those looking for contracts for
work, and those looking for providers to design and deliver
programmes within their organisation.

It's free to post and free to view, so make the Tenders area one
of the key stops on your visit to TrainingZONE now at
https://www.trainingzone.co.uk/cgi-site/tzcontracts.cgi

Stephanie Phillips
Editor, TrainingZONE
mailto:[email protected]

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a virtual learning centre of some 2000 bite size business
solutions. Also available to support individual organisation's
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For more details contact
mailto:[email protected]?subject=TrainingZONE_enquiry
or telephone Echelon Learning on +44 20 8568 1500
-----------------------------------------------------------------


REFERENCE
=========

Evaluation - here's how
-----------------------
How do you know the training in your organisation works? Are you
being asked to demonstrate a return on investment on what you do?
If so, where do you start? EvaluationZone explores a whole
collection of issues related to getting a Return on Investment,
evaluating soft skills training, measuring performance and
building evaluation into the training cycle. Find out more about
how to get a year's worth of expert advice now at
https://www.trainingzone.co.uk/zones/evaluationzone/


Dig down in the Directories to find what you need!
--------------------------------------------------
If you're looking for a course, coach or trainer, make the
directories your first port of call. Thousands of TrainingZONE
members have added their details so you can track them down
quickly and easily. To search these and the other directories on
the site, see
https://www.trainingzone.co.uk/reference/index.html

Video Arts
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What are you getting out of meetings? Video Arts have created the
'Going to a meeting' series - 2 new resources that tackle the
individual's role in the meeting environment. Learn how to
prepare and win the argument. And how to handle The interrupter;
The waffler; The dominator; The assassin; and The turf warrior...
Visit https://www.trainingzone.co.uk/adredirect/videoarts.html
for a short preview of the titles.
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NEWS AND FEATURES
=================

TrainingZONE's News and Features pages offer a whole host
of informative and original comment, advice and information
on all things HRD. Access it all at
https://www.trainingzone.co.uk/news/index.html

Topical Briefings
=================

Want to read more on a particular subject? Here's a
selection of detailed articles from the Topical Briefings
archive this week:

Performance at work - what state are you in?
--------------------------------------------
Dr Michael Waters looks at how performance is affected by the
whole mind/body state, and how this can be directed to best
effect.
https://www.trainingzone.co.uk/item/87072

And one from the archives:

The invisible continent: training for the web-based economy
-----------------------------------------------------------
Samantha Kinstrey, managing director of IT training company NCR
e-cademy, describes the new world of skills requirements facing
businesses today.
https://www.trainingzone.co.uk/item/64716


Access the full archive of Topical Briefings now at
https://www.trainingzone.co.uk/news/topicalbriefings/

Linkage International
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Management Research: Building Winning Systems for Identifying and
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News
====

Got specialist interests? Build yourself a personalised news page
at
https://www.trainingzone.co.uk/mytrainingzone/index.html

UK business schools fail to measure up, says FT
https://www.trainingzone.co.uk/item/90291

What's the meaning of work?
https://www.trainingzone.co.uk/item/90502

SkillSoft and SmartForce confirm merger
https://www.trainingzone.co.uk/item/90124

AoC: Morris say-so would avert strike over pay
https://www.trainingzone.co.uk/item/90093

Government initiatives 'fail to stimulate' training in SMEs
https://www.trainingzone.co.uk/item/90191

For all the in-depth features and analysis on e-learning,
visit our E-learning In Focus pages at
https://www.trainingzone.co.uk/zones/elearningzone/

COMMUNITY
=========

CareerZone
----------
Latest vacancies from the CareerZone pages, brought to you in
association with BookaTrainer:

Senior Training Officer, Manchester, 22-25k
https://www.trainingzone.co.uk/cgi-site/tzjobs.cgi?action=detail&id=739

Training and Development Manager, West Mids, 40k neg. + bons
https://www.trainingzone.co.uk/cgi-site/tzjobs.cgi?action=detail&id=728

Technical Instructor, Exeter, 25-35k
https://www.trainingzone.co.uk/cgi-site/tzjobs.cgi?action=detail&id=730

Any Answers
-----------
There's an answer for nearly every question - supply yours now at
https://www.trainingzone.co.uk/community/anyanswers/index.html

A selection from this week's questions:

- I need to make some quick hits for coaching call centre staff
on voice awareness - can anyone help?, asks Jason Burns
https://www.trainingzone.co.uk/item/90501/728

- I require examples of guidance notes for teleworking for both
employees and managers, asks Denise Johnston
https://www.trainingzone.co.uk/item/90497/728

- Does anyone know of companies supplying non-vocational
software content which could be added to an existing e-learning
system, to increase employee usage?, asks Louise Volsen
https://www.trainingzone.co.uk/item/90381/728

- I'm looking for a definition of Key Performance Indicators - any
suggestions?, asks Lisa Birch
https://www.trainingzone.co.uk/item/90379/728

Thanks to Tim Drewitt, Raymond Ellison and Marian Mynott, who
were among those sharing the benefit of their expertise with
other members this week.

Make sure you receive your fortnightly edition of the Any Answers
digest by updating your news alerts at
https://www.trainingzone.co.uk/mytrainingzone/index.html



Managing your TrainingZONE subscriptions
========================================
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Copyright (c) 2002 Sift Group Ltd. All rights reserved.
May be reproduced in any medium for non-commercial purposes as
long as attribution is given.

==============================================================
TrainingZONE, 100 Victoria Street, Bristol BS1 6HZ
Tel:+44 (0)117 915 9600 Fax:+44 (0)117 915 9630
https://www.trainingzone.co.uk ISSN 1474-2225
==============================================================


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