Level 4 evaluation

2 Responses

1. post event follow up

   I send out a post event follow up questionnaire which asks

   What have you done differently since the event?

   What have been the challenges?

   What outcomes have you had?

   I get replies such as :-

   an 11% improvement in customer satisfaction scores

   a 22% increase in productivity

   a 15% YonY increase in profit

    

   I hope that helps

   Rus

   http://www.coach-and-courses.com

2. Level 4 Evaluation

   emaimane – sorry not to send you some off-the-shelf questions, but shouldn't these questions come from the conversation you have with your stakeholders?   So, instead I'll suggest a few quesitons that you could pose to stakeholders – their answers should indicate exactly what you need to evaluate…..

   • * What business issue(s) will the training help to solve?
   • * Why does this issue exist?
   • * Why do you want an evaluation?
   • * What kind of information would you like to see from the evaluation?
   • * What decisions will you make based on this evaluation information?

    

   No use collecting eval data that nobody wants!!

   Best wishes

   John