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Seb Anthony

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Management Development


Anybody got any suggestions of topics / aims / objectives for a series of training events for our front line managers.

Traditionally they haven't done much in the way of people management and so this is new territory.

I need suggestions on topics and how to sell it to those who really need it, but, don't realise it.

Topics would include
- managing absence
- raising performance
- managing customer services
- delegation
- workload planning
to name but a few!
Ian Stone

4 Responses

  1. Take 20 steps

    Have you thought about running an academy approach – I have run a series of 3 hour workshops covering the following sessions and aim it as an academy of leadership and give the dates and times out of the 20 sessions over a four month period and they tick back and attend the ones they feel they need, they usually attend one and then want to get on others as well. Then when you release the second tranch they come back for others they missed.
    The titles:-
    Making the most of yourself
    You cant do it alone
    Helping others to achieve
    The art of influence
    Thriving on change
    Creating an effective team
    Better team performance
    Telling people what you think of them
    Managing Customer relations
    Dealing with difficult situations
    Communicating clearly
    Picking the right people
    The vision thing
    Motivating people
    Putting stress to work
    Letting go
    Managing projects
    Dealing with difficult people
    Solving problems and think creatively
    The Balancing Act

    Now you probably want to know where do I get the slides, handouts, information and videos on this to rollout quickly and easily. Simple the BBC’s “20 steps to better management programme” I have run this in three organisations now that I have worked in and buy it time and time again because it goes down so well and is very effective and cheap if you happen to be a trainer yourself. Saves lots of time and money.
    Review it and see what you think

    Dale Gunstone MITOL

  2. Management development
    I am using some self study materials with managers and team leaders in call centres.
    The materials are new, easy to use and are getting excellent reviews from the users.
    There are 20 titles and all can be bought separately in any quantity.
    I run Action Learning Sets and Workshops after the users have completed the required titles and these are used to help develop skills and techniques that have been read about.
    Let me know if you would like more information – no obligation.
    Damien O’Leary

  3. Have a look at Trainers’ Library
    Some other ideas for topics include:

    Counselling Skills for Managers. This is an often overlooked skill but it helps managers manage performance by encouraging people to identify options for themselves and overcome their own problems.

    Creative Thinking. I would suggest this one is likely to be important. If, as you suggest, managers have previously task managed, it could be that they’ll need to learn how to engage their people in the business and encourage them to identify the ideas for the future. This means improved problem solving through involvement of the right people and identfying and implementing the new ideas that will keep the organisation ahead of the competition.

    Make sure your raising performance training includes feedback and coaching.

    Just a thought – but if you are planning to run some or all of this training inhouse, (rather than employ external consultants) you might want to look at Trainers’ Library ( It has a number of modules on many of the topics you mention.

    Give me a call if you’d like to pick my brains further. My number is 01434 381126.

  4. support if required
    We have lots of experience in this specific area and would advise that the most obvious and yet often ignored route to success is to conduct a straighforward TNA to identify what the real issues are and the best way to address them. We often find that if the time is taken to do this then the solutions identified are very often simple and easy saving time money and effort in the long run. Sometimes it is more about employee engagement, communication or performance management than training! Give us a shout if you would like to explore further or discuss where we have done this previously.


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