I am looking to implement and develop a management development programme for service providers that I manage and would welcome any information on providers who can cover the UK and have experience of outbound call centres.
Many Thanks
Lisa Young
Lisa Young
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5 Responses
Certificate in Management
Lisa,
I recently designed/delivered a CIM programme for an outbound contact centre management team.
This was for first line management support staff – your question doesn’t mention whether this is the level of staff your aiming at or not.
If you e-mail me at the attached address with some further information I may be able to help.
Thanks
Chris
Potential Solution?
Hi Lisa
I have had dealings with a very competent and exciting company who are specialists in what you may be looking for. If you would like to drop me an email, i’ll happily send you contact details.
Call centre management development
Lisa
I am happy to recommend an award winning company who specialise in this (and who I have no vested interest in either)
Graham
Self employed development consultant
Hi Lisa
I have some really useful self study materials developed for call centre team leaders and managers.
There are 20 titles including communications, problem solving, H&S, etc. I am using them with several groups in Scotland and the materials are getting very good reviews.
Please e-mail (dcoleary@msn.com) or ‘phone 01925-225135 and I can give you further information.
Regards
Damien O’Leary
management development
If you would like to let me have some brief info on the drivers for the programme, the size and current skill level of the audience and the range of locations I’m sure I can recommend some options for you. E-mail me on a.nash@tfa.co.uk