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Seb Anthony

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monitering calls/techniques


Does anyone have any call monitering examples? HOw to improve call handling and customer service.

3 Responses

  1. Call Monitoring
    Hello Nadia

    I guess it depends what you are after. Are you looking for set criteria to ‘mark’ calls against to encourage a particular standard?


  2. Call Monitoring
    Hi Nadia,

    I have worked in Call Centre environments for over 17 years (last post-Director of CC Sales & Operations), and would be more than happy to have a chat with you. I am now a business coach and personal development trainer. Please feel free to call me on 07961 460 217, I am sure I can point you in the right direction.


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