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NVQ Call handling. Undepinning training

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I need some ideas for underpinning training which has to be carryied out for each nVQ. Topics are

verbal communication
Written communication
Numeracy
Team owrking
Health & safety
problem solving

Any comments would be appreciated
claire Halstead

One Response

  1. health & safety
    The Chartered Institute of Environmental Health offer an excellent one day course that covers most aspects of health & safety. The multi-choice examination and certificate offer evidence of underpinning knowledge (an oral examination can be arranged for candidates with poor written English).

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