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Operational efficiency training


I need some help thinking up a theme about operational efficiency training for a Security company in South Africa.  We have got the following modules. 

  • Critical Thinking
  • Problem Solving
  • Value Chain
  • Innovation
  • Change Mangement (operational engagement) Impact analysis and risk management
  • CIP (Kaizen approach)

The customer uses six sigma in the organisation.

Any IDEAS Please



2 Responses

  1. Links

    Hi Tracy

    It’s much easier to describe than type but I will give it a go!

    1) Create 3 people to represent the company, security guard, customer. (I would cut out small figures and give them names…ie Fred the security guard, Sam the company manager etc) This will personalise the course from the beginning and make it intersting to see the 3 of them walk through each process. Stick figures to each poster so it’s clear to see how each process involves each person. If each imaginary person is given a story to introduce them to the delegates you will be suprised how much we can care about Sam the manager by the end! ie…Sam started the company from scratch etc etc 

    2) Creat 6 posters to represent each module and display throughout the course. Best to have facing in to the wall and reveal as each module is started. Module title is printed in the middle of the poster. (I have examples if you e mail me)

    3) Each module revolves around our 3 representatives and critical points are captured on each poster. How does each step affect each person. Different perspectives.

    You then have 3 real people walking through 6 modules and we clearly see how each is affected at each stage. Review at the start of each module so that by the time module 6 begins you have visited the critical points on the first poster 5 times.

    Much more involved obviously but the more I type the less effective my explanation becomes!

    Good luck.



  2. Rationale

    The rationale behind my recommendation is…


    Most important aspect is to give each person a personality so the delegates care about their journey and capture critical points at each stage. (a bit like The X Factor!)  ie Fred is supporting 4 kids and his job is really important to him…

    This way we see 3 journeys through the process and by caring about the 3 of them the learning is pretty high up the scale.

    The delegates also appreciate diffreenet perspectives which will be very useful in their jobs. Whatever role they have.

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