Hi,
I'm writing a workshop which will develop delegates skills in giving feedback for performance improvements. The delegates will be giving feedback to top performers and underperformers. I'm looking for theory and good exercises around giving feedback and motivating people. If you have any suggestions for good tools to aid learning e.g. video, excersises etc, this would be appreciated. The target audience are managers and team leaders in a retail environment.
Many thanks
Craig Ramsay
3 Responses
Johari Window
Hi Craig,
We use the Johari Window to explain the need for providing as well as soliciting feedback. We then provide two simple behavioural models for motivational and formative feedback and follow it up with role plays in small groups. If you want more info, please email me.
Peggy
feedback
Hi Craig
I think you will need to consider the following:
-ID current performance crieteria
-ID current methods of giving feedback and determine success of these methods – should be available as part of PPA documentation.
-Assess empathic & communication ability of your delegates. If they are working in retail & they have had performance appraisals, use this data to understand each of your delegates capability.
Then decide upon the tools / methods you adopt. Without understanding the current ability of your delegates “to give feedback” could result in an interesting workshop but with no measurable difference in terms of improvement.
Feedback exercise
I’ve got some stuff on giving feedback which I could share with you if you drop me an email.
Jane