No Image Available

Seb Anthony

Read more from Seb Anthony

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

performance management measures in training


Have been tasked with looking for ideas for performance measures withing the T&D dept. Must be realistic (or Smarter). Anyone had any experience of achievable measures I could explore?
Judith Dudley

3 Responses

  1. balanced scorecard?
    You have said “within the T&D department” so please excuse a couple of these ideas being more holistic…
    a) Customer Satisfaction Index-a rolling “survey” of the T&D department’s customers
    b) Number of people/days/hours/subjects trained
    c) %age of trainer time spent in delivery of training
    d) comparison of cost of T&D function against use of external resource (hopefully indicating better VFM)
    e) Other effect on bottom line- sales increases after training, external customer focus improvement after training (where this can be attributed)
    f) reduction in costs of T&D department (related to improvement or no change in service)
    Hope that helps

  2. Try benchmarking?
    Hi Judith,

    You may want to look at benchmarking as a tool for performance management. We have recently used some of the free benchmarking tools provided by APQC, a non-profit research organisation (they have a link from their home page: The report we got was really valueable in highlighting which areas to focus on.
    Good luck!

  3. Don’t forget changed behaviour
    For managers who have to support a T&D department it is important to show results. So don’t forget participants list of “things I will do differently today and long term”. Follow up later and check. I have used this in the past as an external training proider and it can be impressive.


Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.

Thank you!