We would like to start carrying out QA visits to some of the external consultants delivering training courses for us. I was wondering if anyone could provide some guidance as to the sort of issues we should be reviewing. I would like to have a standard format that we could apply to every course.
Allison Preece
Allison Preece
One Response
Single standard for QA of trainers?
Hi Allison,
this is going to be an interesting one – There are many frameworks available upon which to measure – but before I list some of them, what was the criteria the trainers were selected upon? was it identical for each? Are their styles the same? are they accelerated learning trainers, facilitators, chalk & talk? are you talking about ALL training topics or a single area like IT, management skills, soft skills, customer service etc.
Unfortunately the chances are they all do diff. things in a unique style – therefore I would suggest that the only way to ‘QA’ them is to check that they are :
1) delivering to contract
2) meeting objectives
in other words appraise them against the criteria they were hired against.
For the recruitment of new trainers by all means set a standard – but then the ‘standard’ may well be diff. for technical -v-soft skills as style becomes an important factor in success.
So to summarise the types of things I would expect my clients to measure:
1) am I delivering the material they expected?
2) am I achieving the learning objectives
3) am I flexible as a supplier in the context of the agreement
The rest is down to the engagement
I look forward to hearing the views of others.
Mike M