I am wanting to develop a meaningful and relevant customer service programme for our organisation. Our culture is very much one of participation and responsibility and so working with this I want to develop a programme/initiative through our front line managers rather than laying something on them and then asking them to "buy in" . Taking this approach will undoubtedly take a little longer to develop and also requires very specific skills in facilitation and design , I am therefore looking for a third party to assist. Any reccomendations as to who may be good to talk to would be much appreciated.
I should say that we are a medium sized organisation within the service sector.
Rachel Newman
5 Responses
recommendation
I can recommend Gary Saunders, my business partner at fe3. This is just up his street and he’s done it with both large organisations (Bayer, for example) and smaller ones. If you need testimonials, that would be no problem. Email me if you’d like to talk further.
regards
Reccommended Consultants
Rachel
Having worked within the service sector and developed similar courses previously I would be more than happy to share the my experiences with you. Please do not hesitate to contact me on 015395 68824.
Customer Service Programme
Hello Rachel
I would recommend utilising the services of a company called Structured Training. They have a wealth of experience within the area of customer service and have worked with many organisations to develop similar programmes to the one you outline. My suggestion would be to contact Faith Plevin, 01789 734300 or via e:mail at [email protected]
Recommended Consultants
Hi Rachel,
I read your submission on Any Answers with interest as it echoed a similar need I had in a previous role as Training Manager for a well known travel services organisation.
I had received several recommendations but what made this one stand out from the rest was their personal approach and ability to add much needed expertise without appearing to ‘railroad’ our own culture.
The company is called Light-Bulb and if it sounds like what you’re looking for contact Megan on 01843 584264 or [email protected]. Don’t hesitate to give me a ring on 07939 027785 if you have any concerns. Incidently their services are still being used by my previous employer. Good Luck!
Monique Straughan
A different approach
Hi Rachel,
Can I direct you towards a company called Vanguard. They work in this field but have a very different approach to the usual tools training and buy in techniques. If you go to http://www.lean-service.com/home.asp you should find something of interest. Have fun!
Regards,
Rob