Search Results for: live agent

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Key theme: Trends in L&D

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thinking_outside_of_the_box

Why do trainers find it hard to make the move to becoming business partners?

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trophey

LPI announces the Learning Awards finalists

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Getting a job in 2025: a look at future skills

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Dealing with conflict/Self empowerment

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How not to go bonkers at work: Stress management tips

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Do you know your A-lister from your C-lister?

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And Now We Need To Get Dirty

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The Business Case for First Call Resolution

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To Delight or Not to Delight. That Is the Question!

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Evaluation of external training

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Training needs to change or risk irrelevance

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Learning styles tool for call centre employees launches

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‘Where were all the coaches when the banks went down?’ Part 5 : Systems Thinking

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Where were the coaches when the banks went down? Part 2

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How to…roll out knowledge to contact centres

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Embracing change: A key tactic in difficult times

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Agenda: Leadership lessons from Obama

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Getting to the Hart of learning technologies

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Benchmarking help

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Most read this week

aerial view of green trees during daytime, skills personalisation

Mastering skills personalisation: Navigating the pitfalls of skills frameworks

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Trending

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The power of reflection time

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Five ways to build adaptability and unlock human advantage in 2025

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aerial view of green trees during daytime, skills personalisation

Mastering skills personalisation: Navigating the pitfalls of skills frameworks

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Human-centred leadership

Leaders need to stop the self-sacrifice cycle

How to escape the relentless pace of leadership

Middle management’s biggest challenge

The role of emotional intelligence and self-compassion

Unlocking courage

We need braver leaders, so how do we get them?

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