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Any Answers Digest #20 – customer service exercises, fun sales training, voice coaching in call centres…

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Diversity demystified – feature

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IT Trainers Newswire #47 – Skills shortages and free IT training for all? TNA for IT, accrediting contractors

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Fun Sales Exercises

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LearningWire #221 – Introducing the Tenders area, what’s the meaning of work?, coaching call centre staff…

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Sales Training

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Telephone Skills Coaching

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LearningWire #220 – Top September Library picks, brand new CareerZone, a week in the life, e-learning strategy examples…

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A week in the life of a training manager

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McGraw-Hill purchase OUP

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Any Answers Digest #18 – researching company values, funding training outside work, social skills videos…

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KM training

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Perception exercises

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LearningWire #218 – Of e-learning and training bodies, standards for e-learning, what’s the training market worth?

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Starting from scratch

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Small firms want flexible training

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Ten questions for a training manager – Vivienne Morris, Rail Gourmet

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IT Training for Accountants

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IT Trainers Newswire #46 – IT and HR, ECDL v CLAIT, training on policy, is IT a basic skill?

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Training Library

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