2 Responses

1. Hi Prateek,
   Hi Prateek,
   when a company has a defined competency framework they benefit by having a clear ‘blueprint’ for the type of skills and behaviours they require to meet their organisational strategy. HR can recruit against the competencies which means they are more likely to get the right people in the right job at the right time. Meeting each competency can also support performance management and individual development when mapped against the ‘desired’ skills and behaviours. Linking individual performance to company goals and values allows companies to recruit effectively, identify competency or expertise gaps, plan training, manage processes, succession planning, and to evaluate performance overall. To design a competency framework, start by collecting competency information across departments. this will help to create a standardised set of competencies for all roles within the organisation. Map each role with desired competencies in an agreed framework including the following: People management, Customer service, Problem solving, Achieving results, Communication, Innovation, Productivity, Personal effectiveness, Leadership, Teamwork, Specialist etc.
   Ensure you include behaviours and sufficient information to assess against the competency. This is critical: Avoid general statements or too much detail as this will make the process overly complex.
   For a company of 3000, define ‘cluster of role types’ and departments, work initially from job descriptions to identify skills, attributes, knowledge and behaviours. align with the organisation strategy, goals, values etc. Aim for a maximum of 12 competencies to map against a role and cluster similar competencies together. Offer examples and definitions to clarify. If the framework is not user friendly managers will not use it in the way in which it was intended. Provide clear guidance and practical training to promote the benefits and to pilot the framework. Use constructive feedback from the users to make final adjustments. Remember – The users are the drivers with this one! Good luck.

2. Hi Prateek,
   Hi Prateek,

   I did a consultancy in this area as an employee of global telco/tech company where we put a program in for a local Malaysian Telco. You may wish to contact me at rictownsend@yahoo.com I am currently living in Australia.

   Ric