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1. Skills Auditing
   Skills audits are easy enough provided you properly identify what skills people need. A sound approach is to run focus groups within the different work groups to ask workers what they need to know and from their answers create a skills audit questionnaire. If practicable to do on the Internet, you could use a firm called Zoomerang (www.zoomerang.com) or get one of the numerous others from whom you can create, run and importantly, electronically collate demand. If you do it manually, 300 skills audits will take a while to collate. I have used scanning equipment to collate skills audit data, but online approaches are quicker, easier and usually cheaper. A small incentive prize (bottle of wine) may encourge staff to complete the audit unless you have obedient staff which will answer any way. If you send me your email address I’ll give you a copy of a skills audit questionnaire. Email to: robin@dwave.com.au for a quicker response since we have a holiday here Monday.