We are looking at supporting all of our team leaders to gain a nationally recognised management qualification. This will be an expensive exercise and we need to have an idea of what the business is likely to gain in fairly specific terms. For example increase in profits, reduction in customer complaints, increase in staff retention.
Any information will be very much appreciated.
Linda Marrow
3 Responses
Business Benefits via Management Development (or is it because t
Linda, there are many ways of gaining management qualifications, I think what you gain depends on the focus of the programme.
From my experience, we focus on the development of the individual and the organisation. The qualification is a by-product of our approach. We use a task/topic based approach that gets the individual to investigate and improve an aspect of their job. For an NVQ Level 4 for example, each participant completes approx. 12 tasks. For each of these tasks they have to identify an improvement they will make. If you have 6 managers on a programme and each manager makes an improvement to his job against 12 tasks, there are some real and measurable improvements that do make a difference to the organisation. Some of the measurable improvements that have been made:- multi-national improved throughput rates on production lines; Leak sealing organisation 90% of managers through programme exceeded objectives and promoted within the organisation; chemical organisation one manager previously disciplined for poor performance promoted to manager; organisation going through massive change programme enhanced morale by supporting managers with a management programme – managers said this programme kept them going and helped them to understand the programme.
I don’t know if these measures are ‘hard’ enough for you. We try to foster continuous improvement through the organisation when we leave, the improvements and development continue.
I’m not sure this is because people gain a management qualification or because the people develop themselves, and their thinking and this leads to a management qualificaiton.
If you want to discuss this, do ring, I’d be pleased to have a chat. 01772 679950.
Anita
The Main Benefits derive from changes attitudes not the detailed
Management courses are able to produce many indirect benefits. These are mostly derived from a changes attitude to work including pride, sense of achievment etc. On courses they also meet other managers and realise they all have the same problems.
If the managers have little or no learnig experience start slowly. Local colleges and Universities have short courses that are aimed at particular management problems. For those that become motivated ceificates and Diplomas may be required and finally an MBA. We found the Open University has the flexibility we required and managers can drop out at the Certificate, Diploma levels or go on to a degree if they wish. It is worth it.
Very small business benefits
I am a freelance trainer and I work a lot on my own, sometimes with associates. I recently completed a level 4 Management SVQ (Owner Manager) which I did because I thought it would help me run my business better. Part of my work involves me in evaluating SVQs business benefits, so I am tempted to doa case study on myself! Not only has my confidence increased, but my turnover has gone up by 17.5% and is projected to go up by 28% this year. I am convinced that this is a result of my doing things to a better standards, increased awareness of the impact of marketing, financial contriols, personal and business objectivs, etc. Hope this helps.
Jill