Make training pay off
Jane Massy, CEO of abdi, shares some top tips to ensure training makes a positive difference on the way staff perform their roles. How important is training to an organisation? Is it seen by most as an ad-hoc event or an integral part of staff and business development? Most companies systematically invest in training and […]
Hurt and Rescue
Hi there I am running a course next week largely around selling skills and in particular around selling customers bespoke solutions that completley change their lifestyle. A theme I am using through the course is hurt and rescue i.e. point out to the customer what is wrong with what they currently have and then step […]
Leadership models: The change equation and the change curve
Part two in our series exploring the different models for organisational change Larry Reynolds disects the ‘change equation’ and the ‘change curve.’ In part two of this series we’ll be considering two of the most widely used approaches to change – the change equation and the change curve. The change equation was first articulated by […]
This is not just leadership, it’s M&S leadership
Group HR director for Marks & Spencer, Tanith Dodge talks leadership development in testing times. Verity Gough reports. It has been a busy start for Tanith Dodge, who only took up her new position running the HR department at Marks and Spencer HQ a year ago. The last 12 months or so have witnessed the announcement of 1,200 job […]
Unconscious incompetence, etc.
The model is: Stages of Learning: Unconscious incompetence Conscious incompetence Conscious competence Unconscious incompetence This model has come up for discussion on the forum several times, and I’m wondering whether anyone has any more concrete answers as to where it originates than have been offered heretofore? Andy B. The model is: Stages of Learning: Unconscious […]
Creative Thinking
I am trying to find some suggestions for exercises that could be used in a finance team meeting to help promote more creative thinking. There are two areas we need to look at: 1. Imaginative / divergent thinking. The team needs a mindset and methodology for producing a wider range of creative alternatives, breaking from […]
Great ice-breakers and energisers
You may also find the following articles of interest: Icebreakers for money laundering training Icebreaker for Telephone Training Icebreaker for corporate induction 300 person icebreaker Pointless icebreakers Every now and then, there is a query on Any Answers about icebreakers and energisers. Here are a few of the best ideas that have been shared by […]
Handling Difficult Customer Conversations
I am designing a workshop for Mortgage restructure specialists who are finding it difficult to have a conversation with customers regarding mortgage arrears. The aim is to reach a mutually satisfying solution for the bank and the customer. In some cases staff are shying away from having a conversation around this because of the customers […]
Help with my CTP assignment
Hello to all, I am currently studying CTP and as my topic for assignment 3, I am designing a session around dealing with difficult delegates. Has anyone completed a similar session and, if so are you willing to share your insights. Also, does anyone have experience of real life situations where delegates have ‘kicked off’ […]
