Creative Thinking
I am trying to find some suggestions for exercises that could be used in a finance team meeting to help promote more creative thinking. There are two areas we need to look at: 1. Imaginative / divergent thinking. The team needs a mindset and methodology for producing a wider range of creative alternatives, breaking from […]
Great ice-breakers and energisers
You may also find the following articles of interest: Icebreakers for money laundering training Icebreaker for Telephone Training Icebreaker for corporate induction 300 person icebreaker Pointless icebreakers Every now and then, there is a query on Any Answers about icebreakers and energisers. Here are a few of the best ideas that have been shared by […]
Handling Difficult Customer Conversations
I am designing a workshop for Mortgage restructure specialists who are finding it difficult to have a conversation with customers regarding mortgage arrears. The aim is to reach a mutually satisfying solution for the bank and the customer. In some cases staff are shying away from having a conversation around this because of the customers […]
Help with my CTP assignment
Hello to all, I am currently studying CTP and as my topic for assignment 3, I am designing a session around dealing with difficult delegates. Has anyone completed a similar session and, if so are you willing to share your insights. Also, does anyone have experience of real life situations where delegates have ‘kicked off’ […]
