Machiavellian intelligence: the new emotional intelligence?
This article was co-authored by Dr Mark Powell and Jonathan Gifford. The concept of emotional intelligence (EI or EQ) as a different and arguably more important kind of intelligence than the long-established intelligence quotient (IQ), was popularised by the psychologist Daniel Goleman in his best-selling book, Emotional Intelligence: Why it can matter more than IQ. […]
Better communication at work: how to stop waffling and get to the point
Whilst we might know exactly what we mean when trying to convey a message to others, there are many times when the true meaning simply gets lost in translation. It can be easy to assume that some people are just blessed with having “the gift of the gab” and that those who don’t have this […]
Are you a Miss (or Mr) Wall to Learning?
I first started to learn to play the piano at the age of about 5, having shown an ‘inclination’ at a very young age. (I used to clamber on to the piano stool and bash at the keys, but hey, parents will cling to anything!) My first teacher had been my Dad’s. This was unfortunate, […]
How HR can equip line managers to cope with conflict
Dealing with workplace conflict is the bane of many an HR manager’s working life. People accuse their manager of treating them unfairly. Power struggles emerge within teams. Colleagues fall out and refuse to co-operate with each other. Unfortunately, by the time the problem arrives at HR’s door, the conflict has often reached an advanced stage. Positions have become entrenched, […]
8 ways to improve extrinsic training motivation
Imagine you have put a nice online training in place and you have thought of everything: the program meets your employees’ needs, it’s relevant to their work and it maps their growth. Everything seems to be in order and it kicks off! But then… After a few weeks, it appears that most employees haven’t even […]
Training is a Serious Business – Isn’t It?
People’s reactions to words tell us a lot about their personal comfort zones and how they are changing. Nowadays, when discussing training, the word PowerPoint is as likely to provoke a grimace as a positive reaction, and almost everyone likes ‘participation’. (This wasn’t always the case – we went out on a limb in 2003 […]
Three Tips To Supercharge Employee Training
Studies show that employees that are locked in and engaged receive 20% greater productivity. If you have employees that are undergoing training, you’ll want them to be highly engaged every step of the way. This way, you won’t allow employee orientation to become a humdrum formality. Regardless of what sort of training that you’re putting […]
4 Tips To Capitalize When You’re A Free Agent
When you’re a free agent, it can be a situation filled with as much stress as invigoration. This is a time of uncertainty, which can be frightening — but it’s also rife with opportunity. If you’d like to make sure you’re capitalizing on this opportunity, rather that succumbing to the pressure of having to find […]
Infographic: Microtraining & How To Do It
“Handling Complaints” training
I work in the hospitality business and I have a team of complaint handlers and I am looking for an experienced trainer to deliver an in-house bespoke course in dealing with complaints/using empathy, dealing with customers who want escalate. If you have used someone who has delivered similar training with fantastic results, or have material […]
4 States Of Mind For 2018 Entrepreneurs
If you’re not willing to learn and adapt, you’ll always be playing catchup as an entrepreneur. This is a lesson I’ve had to learn countless times over the course of the past 5 years, but 2017, in particular, showed me a lot about myself and this way of life I’ve chosen. I’ve taken what started […]
8 winning tactics for creating gold medal teamwork
This article was written by Mandy Flint & Elisabet Vinberg Hearn, authors of ”The Team Formula”. The Olympics are now in our rear view mirror. This is a good time to review and learn from the teamwork that goes into making an Olympian successful. Team GB had magnificent success at the Olympics. That kind of success […]
Developing the power of agreement to persuade others
I once heard someone remark, “I always say ‘I could not agree more,’ even if I wholeheartedly disagree because whether I completely agree or completely disagree I could not agree more!” I want to introduce you to the Agreement Frame. The Agreement Frame appeals to your prospects on an emotional level. Your prospect, to coin a […]
How to train line managers to support mental wellbeing
Management of mental health in the workplace is not just an ethical concern, it also has real implications for productivity, performance and staff turnover. As well as being a major cause of sickness absence it can also result in presenteeism. A review conducted by Deloitte estimates that presenteeism attributable to mental health problems costs the […]
Are you getting the most out of your role-players?
Emma Jowett tells the community about the benefits of role play and drama-based training. Drama-based training, namely role-play, can make a huge impact in businesses across all industry sectors. It’s no surprise really that actually feeling best practice in action is typically much more effective in developing behaviours than simply talking about it in a […]
5 steps to building a winning team
In my last article I described five different team types including the Winning Team. The Winning Team is the one that gets exceptional results. Results which benefit the organisation(s) and clients they serve. (And they get results without exhausting themselves. That’s an important distinction as many teams get great results but at significant personal cost). These teams pay equal […]
Emotional intelligence: Do you know the four basic components?
Understanding and engaging the emotional intelligence of your workforce is crucial if organisations want to thrive in the modern world. When I first learned about emotional intelligence, it was a niche subject predominantly compartmentalised within specialist or clinical areas such as psychology, psychotherapy and the like. And if you didn’t have an ‘ology’, you had no real business […]
Mindfulness: A New Year’s Resolution
If mindfulness is headlining your list of New Year’s Resolutions this year, here are seven ways to begin your practice effectively, so it is more than a #januaryfantasy and keeps you chill all the way through Summer and beyond! 1 – Begin Intentionally Mindfulness is going to take some of your time and will require perseverance before […]
Train your in-house coach!
Appointing in-house coaches or ‘buddies’ can be a good way to train and coach (new) employees. A less good idea: leaving these important coaches (volunteers, often) to fend for themselves. These in-house coaches have been trained for their own job and might be an amazing designer, account manager or HR professional, but they haven’t trained […]
Six top tips on how to be more emotionally intelligent at work
Emotional Intelligence (EI) is the way we manage emotions, both our own and those of others and it can play a critical role in determining our happiness, success, motivation and productivity at work and home. To reap the benefits of Emotional Intelligence training or make significant and meaningful changes to develop our EI, we need […]
